World Airport Star Ranking® is reviewed annually, with detailed Quality analysis of standards by SKYTRAX. Ranking does not have any association with trip reports / traveller assessments in consumer review areas of our web site.
WEBSITE : Incheon International Airport
Ease of Use
Parking / Transportation information
Language Options
Transit / Local hotel details
Flight Information
Terminal Guide / Plans
Site Design and Layout
GROUND TRANSPORT : Incheon International Airport
Selection of Public Transport facilities
Access by car / car parking facilities
Location of Public Transport facilities
Short term car park facilities
Frequency of Express link(s) downtown
Long term car park facilities
Cost of Express link(s) downtown
Location of hotel shuttle buses
Location / Queuing / Availability of taxis
Frequency of hotel shuttle buses
Location / Access to Car Rental facilities
ARRIVAL - TRANSIT - DEPARTURE : Incheon International Airport
Walking distances - Arrival / Transit
Transfer between Terminal areas
Walking distances - Departure
Ease of Locating Check-in counters
Time / Distance to Boarding Gates
Waiting times at Check-In
Availability of baggage carts : Airside
Availability of baggage carts : Landside
Ease of Transfer : Int'l to Int'l
Crowds / Queuing in Check-in areas
Ease of Transfer : Int'l to Domestic
Seating / facilities near Check-in
Ease of Locating Transfer counters
Facilities in meet & greet areas
Ease of Locating Airline Lounges
Directional signage around airport
SECURITY & IMMIGRATION : Incheon International Airport
Waiting times for Security screening
Immigration Queues : Arrival
Efficiency of Security screening
Immigration Queues : Departure
Staff attitude at Security screening
Fast Track Immigration channel
Security staff language skills
Staff Attitude at Immigration
Fast Track Security screening
Immigration Staff language skills
Customs Clearance procedures
Customs Staff attitude
TERMINAL COMFORT - FACILITIES : Incheon International Airport
Seating Areas - Comfort & Capacity
Flight Information Screens
Passenger crowding around terminal
Airport PA Information
Natural daylight in Terminal(s)
Disabled facilities / ease of access
Terminal Ambience & Decor
Quiet / rest areas
Views of aircraft / runways
Smoking policy / Smoking Rooms
Cleanliness of Terminal areas
Customer service counters
Standard of air conditioning
ATM / Cash machines
Washrooms - Numbers / Location
Bureau de Change
Washrooms - Cleanliness
WiFi facilities
Showers - Availability /Cleanliness
Public access Internet facilities
Transit Hotel / Dayroom facilities
Public Telephones
Baby changing facilities
Business Centre
Children's Play facilities
Boarding Gates : facilities / toilets
Other Leisure facilities
Boarding Gates : seating areas
FOOD & BEVERAGE : Incheon International Airport
Selection of restaurants / food outlets
Coffee shop / Snack counters
Service in restaurants / food outlets
International Food choices
Opening hours of Bars / food outlets
Local / ethnic Food choices
Prices of food and beverages
Currency acceptance in outlets
SHOPPING FACILITIES : Incheon International
Shopping facilities : Landside
Layout of Tax Free shopping areas
Shopping facilities : Airside
Variety of Tax Free shopping outlets
Staff service in shops
Prices in Tax Free shops
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Airport Customer Satisfaction Survey
